Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Domestic orders typically arrive within 3-5 business days.
Do you ship internationally?
No, we currently do not ship internationally
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Products
Where are your products sourced?
Our products are thoughtfully sourced from the Dalat highlands of Vietnam, a region known for its rich agricultural heritage, skilled artisans, and exceptional coffee-growing conditions. We work directly with local farmers, producers, and craftspeople, building meaningful relationships that allow us to offer authentic products while supporting the local community.
Are your products organic?
Many of our products use traditional farming methods that are naturally organic.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Please contact us to initiate a return.
How do I exchange an item?
Contact our support team and we'll arrange an exchange. We'll provide a return shipping label and send out your new item once we receive the original.
Still have questions?
Contact Us