Frequently Asked Questions

Domestic orders typically arrive within 3-5 business days. International shipping takes 7-14 business days depending on your location.

Yes! We ship worldwide. Shipping costs are calculated at checkout based on your location and order weight.

Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

All of our products are sourced directly from artisans and farmers in the Dalat highlands of Vietnam. We maintain close relationships with each of our partners.

Many of our products use traditional farming methods that are naturally organic. Specific certifications are listed on each product page.

We offer a 30-day return policy for unused items in original packaging. Please contact us to initiate a return.

Contact our support team and we'll arrange an exchange. We'll provide a return shipping label and send out your new item once we receive the original.